FAQ

The Ins And Outs of How

We Do Business

Frequently asked questions

How soon must I cancel my appoinment?


You must cancel your appointment within 24 hours of your scheduled appointment date and time.




Do I need to provide any of the cleaning products/materials or equiptment?


No. Not unless you have some specific products or equipment you want us to use.




Do your wash windows?


Unfortunately, we do not wash windows




If I do not cancel my appointment within 24 hours will there be a charge?


Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.




Do you clean the bathroom and toilet?


Bathroom and toilet cleaning are always included in a house clean. Your cleaner will wipe down your bathroom basin and remove any mould built up around the drain. They’ll wipe down any streaks on the glass in your shower and scrub mould built up in the tile grout. They’ll scrub your toilet inside and out, including the lid.




What do you clean in the kitchen?


Your cleaner will wipe down your benchtops, cooktops, and cupboard doors. If there’s time, they’ll also unpack your dishwasher and put any clean dishes away. If you need anything in your kitchen deep-cleaned (like your microwave, oven, or the inside of your fridge), you can mention that to your cleaner ahead of time (please note that 'extra dirty' appliances may attract an additional charge if the cleaning period exceeds the booked time allocated.




What about my floors?


Your cleaner will vacuum carpets and mop hard floors to remove surface-level dirt, crumbs, and pet hair. They might use a steam mop or a mop and bucket, depending on your floor type. If you have stained carpet or it’s been a while since your carpet was deep-cleaned, you may want to book a carpet cleaner after your house cleaner is done - we may be able to recommend a carpet cleaner for you!




What areas are included in a standard or regular house clean?


Cleaning of bathroom and toilet areas Cleaning all mirrors Cleaning glass in internal doors and glass sliding doors Cleaning external surfaces in kitchen including refrigerator, all cupboard doors/handles, bench/counter tops, sink, stovetop and microwave (inside & out) Dusting throughout your home, including window ledges and skirting boards Removal of cobwebs (inside and front entry area) Vacuuming & mopping all floors as applicable




What does End of Lease cleaning include?


Cleaning all internal windows & frames

Cleaning mirrors

Cobweb Removal - internal and entry areas only (does not include under eaves)

Cleaning inside and outside kitchen cupboards

Cleaning inside and outside bathroom cupboards

Cleaning all benches & countertops

Oven cleaning inside and out.

Cleaning inside and outside the fridge( if applicable)

Cleaning inside and outside the microwave (if applicable)

Cleaning inside and outside the dishwasher (if applicable)

Cleaning inside and outside the washing machine & clothes dryer (if applicable)

Cleaning inside and outside of the shower

Cleaning inside and outside of the bath (if applicable)

Disinfecting non-carpeted floor surfaces including laminate, tiles and wooden flooring

Vacuum and dusting all rooms





Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

50% deposit must be made and cleared into our account prior to any service being provided. 

We accept Mastercard, Visa, Direct Deposit/Bank Transfer (Osko preferred).

Cancellation Policy

You must cancel your appointment within 24 hours of your scheduled appointment date and time.

If you cancel without providing 24 hours notice, there will be a fee of 50% of the total cost of the service(s) scheduled.

All cancellations are subject to a 10% administration fee.

Satisfaction Guarantee

If you aren’t 100 percent satisfied with the results, or we simply don’t meet the standards for exceptional quality as promised, just let us know within 24 hrs and we will re-clean that area at no additional charge.

Our Company

Providing linen hire since 2020!

 

Providing professional, reliable and efficient home cleaning services since 2011.

Police Checked & Insured.

Head Office
Operating Hours

Yarram

Vic 3971

Mon - Fri: 9 am - 5 pm
​​Saturday: 9 am - 12 pm
​Sunday: By Appointment Only

© 2020 by Give Me The Sheets!

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